Where possible, we recommend testing on a wired network as opposed to a wireless network. All communication with the proctor is done in English. Where is my proctor? Webcam may be internal or may be external and connected to the computer. Some antivirus software can cause performance issues. If your workspace does not pass a room scan, you are not permitted to proceed with taking the exam. IT teams are looking for professionals that have the skills to work across platforms with rapidly changing technology. You will need the registration ID from either your exam confirmation email, rescheduling email, or reminder email from Pearson VUE. A. If I have technical issues during or after exam administration, whom do I contact? There are several ways online proctored exams are secured to maintain the integrity of the exam. Pearson VUE provides licensure and certification exams for Microsoft, Cisco, CompTIA, Oracle, HP, GMAC, NCLEX, FINRA, ASCP, DANB and many more. What do I do? Physical scratch paper or note boards are not allowed when taking an OnVUE exam. Find the link to these requirements. The incoming phone number may be unfamiliar to you but please answer so we can help you. If you feel uncertain about the OP experience, we recommend that you schedule your exam at a traditional test center. If the parent/guardian is not available, does not consent, or if there is an ID mismatch, the Proctor will not allow the exam to start. Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies. How do I know my computer will work with the online proctored software? When you take an online exam, you must first install a secure browser that enforces rigorous safeguards throughout the testing process. Your ID must be valid and up to date. Office or conference room must be walled, have a closed door, and be free from disruptions. If a candidate does not achieve a passing score on an exam the first time, the candidate must wait 24 hours before retaking the exam. What should I expect?”. Can I receive any exam assistance during the exam? You will choose if you prefer an English or Japanese speaking proctor during exam registration. Pearson VUE utilizes a secure browser that restricts your ability to open and use additional windows and programs during your exam session. To allow time for the check-in procedure, please be ready when the check-in window opens 30 minutes before the exam start time. Are OnVUE testing policies different from test center policies? You will verify that you are taking the intended test that you registered to take. To start, click the “Sign in” button on this page to sign in to your web account. Webcam must have a minimum resolution of 640x480 @ 10 fps. Q. Online exams delivered through Pearson VUE are available for role-based or fundamentals exams in most countries. Please let us know if you need any other help within 48 hours, otherwise the thread will be automatically closed and locked. How do I check in for my test on exam day? Are there specific hours that I am able to schedule an online proctored exam? OnVue (online proctored exams) DO NOT WORK. Once you have successfully scheduled your exam appointment, you will be sent a confirmation email that will provide you with your appointment details and important things to know for your exam. The SharePoint exam measures the ability to create and format content, manage SharePoint sites, participate in user communities and configure and consume site search results. If you do not successfully close out of the program at the end of the exam and leave the view of the camera, an exam proctor may interpret that as a testing violation as they cannot see your exam status or content. Some of the most frequent issues can be resolved with the following steps: Try a different computer, such as a personal computer, instead of a work computer. Proctors will monitor you for suspicious movement during the duration of your exam. Pearson VUE offers innovative computer based testing solutions through secure, electronic test delivery. Copyright 1996 - 2020 Pearson Education Inc. or its affiliate(s). Mac OS 10.13 and above (excluding beta versions). Q. If candidates have an alarm or reminder that goes off on their phone, they will be allowed to turn off the alarm. Please ensure that your desktop is clean and that you are not within arm’s reach of books, notepads, sticky notes, papers, pens, pencils, and other writing instruments/objects. Please ensure that your desktop is clean and that you are not within arm’s reach of books, notepads, sticky notes, papers, pens, pencils, and other writing instruments/objects. Are accommodations available for online proctored exams? Is the exam recorded? A. Pearson VUE employs a virtual lock-down browser system that utilizes secure communications and encryption. If you have trouble accessing your Microsoft certification dashboard while scheduling, or accessing, a certification exam please contact Microsoft Certification Support and a support moderator will assist within 24 hours. Pearson VUE and AWS have visibility of all cases and work on them together. Find out more. The following items are not allowed in your testing space: Cell phones, hand-held computers/personal digital assistants (PDAs) or other electronic devices, pagers, and watches, Hats (and other non-religious head coverings), bags, coats, jackets, or eyeglass cases, Barrettes or hair clips larger than ¼ inch (½ centimeter) wide and headbands or hairbands larger than ½ inch (1 centimeter), Jewelry that is removable and larger than ¼ inch (½ centimeter), Books or notes unless specifically authorized by the exam program for use during your test. During the check-in process, you will be asked to take photos of your testing space, which will be checked by a proctor prior to starting your exam. Items on the wall with writing on them, such as whiteboards, will be inspected. How do I know if online proctoring is right for me? Yes, they are. Login to your account to schedule an OnVUE exam. When will I hear back from Pearson VUE customer support? During the check-in process, you will be asked to take photos of your work area, which will be checked by security prior to exam launch. The name on your Microsoft Certification profile must exactly match the government issued identification you will provide during the exam check-in process. After you finish the test, you may be asked to complete an optional on-screen evaluation. Can I eat, drink or take a break during the exam? A. At test centers, a surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. By registering for an online exam delivery, you understand and agree that Pearson VUE may use facial comparison technology for the purpose of verifying your identity during the testing process. This includes but is not limited to the following: You may not copy or record questions or answers from the exam using any means. To check for applications running in the background, use Task Manager to view and force quit any open applications. In the event of a support issue, the proctor may try to contact you on your mobile phone at the number you provide during exam check-in. If you experience a technical software issue during your exam and are unable to reach the proctor through the “raise hand” feature in OnVUE, you can also contact Pearson VUE by going to, If there is an issue after the exam, please. Q. Exam Replay. If you are connected to the internet using a VPN service, disconnect from your VPN prior to checking in for your exam. Q. Where is my proctor? Q. You can follow the question or vote as helpful, but you cannot reply to this thread. For optimal performance, a reliable and stable connection speed of 3 Mbps down and 2 Mbps up is required. Online exams are available in most countries. Find the link to these requirements here. The exam you are scheduled to take will appear once you log in to your account under “Open Online Exams.” Select the exam link and then select “Check-in.” If the “Check-in” button is not available within 15 minutes of your exam appointment time, please contact your. Unless specifically permitted by your exam program, you cannot access mobile phones, watches, test notes, and study guides during your break. We strongly recommend that candidates confirm that all applications have been closed and that there is a sufficient and reliable internet connection prior to testing. Similar to proctors at a testing center, online proctors ensure testing rules are followed, but they also must ensure candidates follow some additional protocols for an online exam. At that time, you may leave your desk to use the restroom. Jump-start your career, earn recognition, and validate your skills in a job-role with industry-recognized Microsoft certifications. If your exam program has specific policies regarding personal belongings or testing tools like calculators during an exam, you will find that information in that section of this page. If necessary, the proctor will provide an Incident Report number to reference when following up with Pearson VUE Customer Support. A. In addition, a Pearson VUE proctor monitors you throughout the exam via webcam and microphone. If you have questions related to exam content, please contact Microsoft after you complete the exam. You can test at home or in your office. I performed a test exam on the same computer and everything Where can I find online proctored exam policies? Once you've completed all of your required check-in steps, you will see a page that states, “You are almost done with the check-in process”. We have several areas of advice to help you get the most out of your OnVUE testing experience. From the home page of your AWS Certification Account, click the Manage Pearson VUE Exams button to access your Pearson VUE home page. Most issues can be avoided by completing a system test and ensuring that you meet all system requirements in advance of testing. If you experience a technical software issue during your exam and are unable to reach the proctor through the “raise hand” feature in OnVUE, you can also contact Pearson VUE by going to this page on your mobile device and selecting the “Live Chat” button for help. Please ensure that you are in a well-lit room for the proctor to see you and your workspace. Firewalls or security settings from work computers may restrict the software from operating properly. If your computer does not meet our system requirements, please schedule your exam at the test center closest to you. Log onto your computer as an administrator so you can determine if any background processes are running and stop them. Q. Unreliable internet connections (wireless network, VPN, mobile hotspot) may lead to being disconnected. You are required to present an original (not a photocopy) ID that is valid (unexpired) and government-issued.
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