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Unless you are asked about something specific, focus on your education, your work history, relatable hobbies and outside interests, as well as your current situation. Usually, that's anything that involves one of the company's clients. Tell me about your customer service experience. I maintained a very even voice so as not to escalate the conflict. Beyond this, present your strengths with confidence – this is not the time to be modest. Who are some of the principal people who work there? How many employees worked in your last office? An innocent question. As the receptionist at ABC Financials, I was the first person for customers. Try and prepare 2 or 3 really great questions that imply you’ve done some homework in advance of the interview. In the end, you want to ensure that you are leaving your interviewer with the impression that you are motivated, self sufficient, and manage your time effectively. How you do it is likely irrelevant, but you should have a clear and confident answer ready. After all, are you not likely to leave this particular job if you found you could make more down the street? Beyond trying to make yourself look good, researching the culture of the company can provide great insights into whether or not you and your potential employer are aligned. What to look for in an answer: "I tell the customer, 'Ms. The goal is to make sure they have a productive sense of their relationship with the office they work for. Having a heads-up makes it easier for me to rearrange my plans. You may even want to let them know who you feel their competition is! Arm yourself with knowledge on the products, services, and types of customers this company deals with. The situational style is safe, because it says you will manage according to the situation, instead of one size fits all. But a question that if answered improperly, can be a deal breaker. Will they bring good qualities to your office environment. What They Want to Know: The interviewer wants you to confirm which computer skills you have, whether your skill level is compatible with company expectations, and which programs you are most comfortable using. What role does a receptionist play in a customer’s first impression of an organization? What sort of inquiries did you have to handle? Tips for Answering Receptionist Questions, How to Answer Problem-Solving Interview Questions, Common Phone Interview Questions and Best Answers, Best Answers for the Top 10 Job Interview Questions, Get the Best Answers for Interview Questions About Computer Skills, Tips on How to Answer Retail Interview Questions, Administrative Job Interview Questions and Best Answers, Best Interview Questions Employers Ask Job Applicants, Tips for Answering Interview Questions About Your Education, How to Answer Interview Questions About Organization, Top 10 Behavioral Interview Questions and Sample Answers, Sample Sales Interview Answers About Strengths and Weaknesses, The Best Way to Introduce Yourself at a Job Interview, Tips for Answering "Why Are You the Best Person for the Job? That said, there are certain questions you can expect to be asked in almost any interview for any position. The goal is to see how the candidate sees a receptionist role fitting in with the broader culture of the company.

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